UI/UX Articles and Interesting Tidbits of the Week

Pedro Canhenha
4 min readApr 14, 2024



Here are some interesting finds on UI/UX of the week!


Reimagining Customer Experience. Interesting article from the Adobe Blog and author Anil Chakravarthy, focused on the impact of AI on Customer Experience. Interestingly enough, the WebDesignerDepot published an article in 2018, which indicated that the future of e-commerce included the integration of AI systems. The article sheds some light on how Adobe is integrating AI into its narrative and therefore empowering its clients. Namely through Adobe Firefly. The example in the article illustrates not only the abilities AI delivers, but more importantly, the need to understand how to properly leverage it, and what to do with the findings it provides. Finally the article has an interesting realization on how quickly this topic has evolved, from 2023 to now, and how that evolution will continue to occur. Worth reading through. Highlight of the article includes:

“True one-to-one personalization requires your business to automate and optimize every link of your content supply chain — the people, tools and workstreams you use to plan, create, produce, deliver and measure content. Simply put, this is hard, really hard. A recent Adobe survey found nearly 90 percent of organizations are struggling with managing content through the end-to-end content lifecycle. Generative AI can make it a lot more seamless and productive — connecting workflow and planning processes to make them transparent, fast and efficient; transforming creative work, automating content variations at scale and empowering marketing teams to create on-brand content more efficiently; centralizing, managing and governing asset management across millions of assets; and delivering and activating content across every step of a customer’s journey with your brand.”


Gen AI and Healthcare. Great article from Kyle Wiggers detailing the boom that is occurring on Gen AI and a flurry of solutions that are being considered and built for Healthcare. What is also very pertinent about this article, is the parallel flurry of controversies and possible issues that Gen AI is generating when it comes to something as sensitive as Healthcare, both from the Practitioners/Clinicians side and Patients side too, of course. The pattern analysis and sophistication of the solutions may not be there yet, as many specialists indicate. The article spends some time addressing chatbots, and possible scenarios for its current utilization, one that according to some interviewees includes tasks that are restricted to automatic documentation of records and search for patients records. It’s a fascinating article and reflection, worth reading through. Highlight of the article includes:

“In a paper in the journal JAMA Pediatrics, OpenAI’s generative AI chatbot, ChatGPT, which some healthcare organizations have piloted for limited use cases, was found to make errors diagnosing pediatric diseases 83% of the time. And in testing OpenAI’s GPT-4 as a diagnostic assistant, physicians at Beth Israel Deaconess Medical Center in Boston observed that the model ranked the wrong diagnosis as its top answer nearly two times out of three.Today’s generative AI also struggles with medical administrative tasks that are part and parcel of clinicians’ daily workflows. On the MedAlign benchmark to evaluate how well generative AI can perform things like summarizing patient health records and searching across notes, GPT-4 failed in 35% of cases.”


Red Flags in the Interview Process. Very interesting article from Dice on the topic of spotting red flags when going through job interviews. Even if the job market, particularly for Tech is and has been in turmoil for the past year and a half, there are great callouts on this article worth paying attention to. Amongst those there are some topics such as: Shady Salary Talk (lack of transparency of this item is always worrisome), High Turnover (what’s prompting the role to be vacated all the time), Disorganization and Disrespect (sessions that get cancelled last minute, rescheduling without proper notice, tardiness in follow up), and these are just some of the examples I’ve chosen to highlight. Worth reading through the article and keeping those callouts always present when going through interviews. Highlight of the article includes:

“Before the interview, search for employee reviews of the company on sites like Glassdoor. If considering joining a larger organization with a reputation, look for commentary about them in online forums like Reddit and Quora. You might find instances of unreasonable and disgruntled former employees using those channels to blow off steam, but what you read is worth paying attention to. Do the people who work there seem happy? Do those who leave have good things to say about their time there?”