I’m a Design Professional. I’ve been Designing Products since 2001. http://canhenha.myportfolio.comhttps://www.instagram.com/canhenha/
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January//22//2021

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Designing Effective Data Visualizations. Infographics & Data Visualizations are topics that are deeply entwined in Product Design experiences. I’ve steadily worked on this type of endeavor for 11 years now, and they’re always a challenging aspect of any product being designed, from a multitude of aspects, namely User adoption (always remembering Users satisfaction, efficiency, learnability, memorability and errors when interacting with these artifacts), Implementation & Performance variables, and of course how it marries with the overall Branding experience itself. This article is an interview with Data Visualization Designer Nadieh Bremmer, and is well worth understanding her process, focus and outputs. …


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I’ve written a series of articles on Product Experiences, and how that is profoundly and genetically entwined with factors such as performance, accessibility, inclusion, to name but a few. However, one of the aspects I have mentioned in the past ever so slightly was Customer Experience, and how that also plays a key role in supporting the Client perception of the experience they’re receiving. This past week, I personally experienced a few events with software packages I’ve been using for quite some time, which has led me to reflect, just how profoundly important it is for a Customer Experience to be effective, not only to reinforce the Product effectiveness, but also how when one or even more dramatically both falter, how that can make clients reassess their choices and decisions. …


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January//15//2021

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Web Accessibility, Inclusion and Social Justice. Great article from A List Apart and author Olu Niyiawosusi, focused on topics of Web Accessibility, Inclusion and Social Justice. I always highlight articles on the topic of Accessibility, since this is a topic of paramount importance, which of course impacts topics such as Inclusion and Social Justice. Now more than ever, Designers and Product Design teams, have a responsibility towards users and clients in general, to build solutions that democratize utilization of those same solutions. Moving beyond myopic views of what Product Design entails, means empowering a large segment of users with unheard voices and needs, to finally be seen and accounted for. Well worth a read. …


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January//8//2021

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Derailing Innovation. Very pertinent article from Fast Company, focused on factors which prevent innovation from occurring. These factors include Unwillingness to Listen, Lack of Patience, Lack of Distance, Lack of Resources, Lack of Accountability, to name but a few. It’s an article worth reading since it also weaves relevant examples with the factors that it points out, including specific occurrences which happened with organizations such as HMV, Microsoft, IBM and Cisco. Worth reading and reflecting upon. Highlight of the article includes:

“Firms that have failed to listen have often failed to adapt. A case in point is the British retailer HMV. Once a paragon of cool in Britain and the power broker in the hot worlds of pop music, films, and video games, HMV experienced a spectacular fall from grace when all three of its major business lines were savaged by online competition. In a telling article explaining the demise of HMV, advertising executive Philip Beeching recounts a 2002 meeting with HMV’s management team where he detailed the three greatest threats to the company: online retailers, downloadable music, and supermarkets’ discounting.”


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January//1//2021

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Feature Prioritizing. Great article from Smashing Magazine and author Slava Shestopalov, on the topic of prioritizing features in Product Design journeys. The article exposes and details the current practices, while also presenting alternatives into making this process more efficient and driven by insights which will in turn deliver value to Clients & Business. Also as an extra, it contains some templates which can be integrated into Miro. Worth reading. Highlight of the article includes:

“Recommended: “Based on your knowledge and on precedents from your practice, which of the feature ideas would pay off the soonest?”; “Please recall a recent development project — specifically, how long it took and what slowed or blocked the work. Now, which of the feature ideas on the board would be easiest to implement?”; “In a minute, we’ll vote on the expected value for customers. Let’s recall what they complained about in support tickets, what they requested in interviews, and what they used the most according to our analytics. So, which of the features presented on the whiteboard address the most critical needs?”; “Recall your conversations with end users and recent user-research results. …


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I started doing these year end summarizations in 2015. They’ve become a written testament to assess goals that I set out to achieve, but also a reflection on professional endeavors, what I’ve learnt during the year, not only in the Design field, but also in Technology, Innovation and if I may humbly say, life in general. Hope this makes for compelling reading and for some opportunities for discussion.

Covid, Design & Enterprise Software. This year will always be associated in the annals of History with Covid 19, and how everyone’s lives around the globe permanently changed as a direct result of that. However, and even before the ramifications of the pandemic started spreading, 2020 started for me in the midst of a FAST UX exercise (Focus, Attendance, Summarization, Translation), and having to refocus the product journey for an Enterprise application, whose journey had started in the middle of 2019, and whose Development cycle was about to start. User Testing feedback, Stakeholder input, and overall uncertainty about scalability and longevity of the solution initially conceived, forced me not only to reconsider options, but how to re-adjust the direction of the exercise itself, considering variables such as resources availability, timelines pending and go to market deadlines. …


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December//25//2020

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Designing Effective UIs in the Presence of Complex Solutions. Another arresting article from Smashing Magazine and author Suzanne Scacca, this time around focused on building clear and understandable UIs, even if the solutions which power them are complex. The author focuses on points such as Figuring Out User’s Goals, Competitive Analysis and Progressive Disclosure of Complexity within the product, in tandem with user testing and feeddback. As usual there are plenty of examples peppered throughout the article, which provide further context to what is being canvased, including a review of the updated Instagram UI. …


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One of the most interesting aspects of the Design Thinking process, is not only the strengthening of the relationships that are created within the Product Design team (including not only Designers, but an entire ecosystem where Developers, Product Owners, Customer Support Groups, Marketing Professionals, Inventory Managers, to name but a few, collaborate), but also of course with the Users/Clients, who become part of that product journey, not only uncovering the solution itself, but how that product eventually morphs and continues to live past launch/release cycles. Another rewarding aspect of the process itself has always been the imminent realization that whatever is uncovered, tested and refined, has to eventually be built, within a series of constraints. …


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December//18//2020

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Leadership in Uncertainty. Article from Fast Company, detailing the challenges leadership has faced in times of uncertainty such as the ones we are currently living. The article is written in the first person, by author Aytekin Tank, the founder and CEO of JotForm, and includes insights on topics such as continuous reassessment of how work gets done and embracing change, to name but a few but powerful reflections he puts forth. Worth reading. Highlight of the article includes:

“But they taught me something equally valuable: Joy and hardship will eventually pass — it’s what we learn in the process that defines us. Spending three years working with a great team and building something to help many people gives me meaning. Similarly, spending my time at the hospital reflecting on what’s most important is something I’ve found meaning in as well. Like most people, I’ve done a lot of soul-searching this past year. Embracing change has been the hardest yet most necessary lesson of them all, because it’s taught me to look beyond my immediate circumstances. It’s also taught me to seek out something far more essential: fulfillment.”


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December//11//2020

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Building Trust with your Audience. Interesting reflection hailing from Fast Company, on the topic of engaging with Audiences, and building trust with them. In an era where users in general are saturated with information, and where building trust with brands and personalities is arduous, this article provides a pertinent angle in the sense of bringing authenticity and rawness to the forefront. In the past I’ve alluded to the qualities of long lasting brands, such as Self Awareness, Principles, Deliberate messaging, Focus and Adaptive stances, but surrounding these, there has to be a layer of authenticity which makes them understandable and ingrained by their audiences. With some pertinent articles, this is worth reading. …

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